Client Relationship Manager Sample

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Career advice featured in – Forbes, Glassdoor, Reader's Digest, MarketWatch, The CheatSheet
Career advice featured in Forbes, Glassdoor, MarketWatch, Reader's Digest, The CheatSheet

Client relationship managers do exactly what the job says. These professionals oversee key client relationships for a company to ensure customers are satisfied. As you might imagine, this is quite a tall order. Armed with only your charisma and business acumen, you have to make sure that everyone is happy all of the time. It can be a taxiing role, to say the least.

Looking for more details about this profession? We’ve got you covered. Below is a general Client Relationship Manager job description form Payscale

A client relations manager is tasked with establishing, maintaining, and enhancing the relationship between the company and external clients. They interact with many different members of the client's team to organize and execute plans that ensure mutual profit. They also must build trust as a liaison between - and advisor to - the company and the clients, which will help create opportunities for all parties involved. 

If the above job description sounds like you, it might be time to apply for your next job. But to get your foot in the door, you will need a client relationship manager resume that wows the hiring manager. Luckily, you’ve come to the right place. In the following guide, we will take a look at a well-written resume example and delve into some top tips to help you get started. 

How to write a resume

Your resume is more than just a rundown of your skills and experience. It is an important promotional resource. For many hiring managers, this document is the first thing that they will see. For that reason, you need to make sure that yours ticks all of the boxes. If it's been a while since you last wrote a resume, we’ve got all the advice you need. Follow the below expert-backed tips to help you craft an awe-inspiring client relationship manager resume.  

Start with the right structure

When you look at a professional resume, you will likely notice that it follows a standard structure. This is the format that hiring manager’s expect to see when they are reviewing applications. While you may be tempted to stray from it, doing so is a big mistake. Hiring managers don’t have a wealth of time to review each new application. So, if your resume is not easy to read, they will put it in the ‘trash’ pile and move onto the next one. 

To stop that from happening, your client relationship manager resume should include the following: a professional summary, work experience, education, and skills. If you want to add some extra detail to your application, you could also include a voluntary experience section. Take a look at our simple guides below to see how you can get started on the core sections: 

In addition, you should use the reverse chronological format for your client relationship manager resume. That means that you position your most recent accolades — such as your qualifications and experiences — at the top of the appropriate section. As you move down the page, you should work your way back in time. This approach means that the hiring manager can see your latest (i.e. most relevant!) achievements before anything else.  

Avoid clichés and generic statements 

One of the biggest mistakes that candidates make when they are writing their resumes is using too many clichés. Put simply, this is lazy writing. When you’re trying to convey your skills and experience to the hiring manager, it’s smarter to be specific and give examples. 

So, instead of saying that you “go above and beyond the call of duty,” you should illustrate a time when you have done just that. Rather than saying that you are “always willing to learn new things,” demonstrate how you have chased L&D opportunities in your work-life. 

By being more specific about what you bring to the table, you are helping the hiring manager make the right decision. Within your client relationship manager resume, you have the chance to showcase your prior experience and the lessons that you have learned along the way. Don’t waste that opportunity by relying on generic sentences simply because you have no idea what you want to say. Make sure that every word you write counts! 

Expert Tip

Write first, edit later! 

Let’s say that you’re staring at a blank screen and you don’t know where to begin. The curse of perfectionists everywhere is that they overthink every single word. That can make getting started almost impossible. However, you have to start somewhere. 

Get something — anything — down on paper. Don’t worry too much if it’s right or wrong. This is simply an exercise that will get your creative juices flowing. Next, you should edit the document. When you come across each statement, consider whether it is 100% accurate and whether it adds value to your resume. If the answer is no, delete it. 

Include the right keywords

Want to make sure that your resume gets past the Applicant Tracking System? The program filters incoming resumes to see how well they fit the criteria of the job. It does this using a keyword tracking feature. That means that it searches for certain keywords in your resume. The more that you have in there, the more likely you are to get past the software. 

To help you along the way, you should look at the original job advert. Pick out any job-specific works that stand out to you. Using these exact words and phrases throughout your resume may increase your chances of success. 

Client relationship manager resume example 

Ready to get started on your client relationship manager resume? If you need some inspiration, we’ve got you covered. Take a look at our resume example here:

Name

Title

City, State or Country if international

Phone | Email

LinkedIn URL



CLIENT RELATIONSHIP MANAGER PROFESSIONAL


Dedicated bilingual/multilingual Client Relationship Manager highly regarded for with proven ability to maximize revenue through customer relationship management, negotiations, account management, loyalty programs and selling strategies. Motivated professional who drives new business by establishing strong alliances with clients and industry leaders to increase market share. Well organized, demonstrating self-motivation, perseverance and the creativity to achieve both personal and corporate goals. Accustomed to performing in deadline-driven, fast-paced environments while pushing creative limits.  Strong team leadership skills with experience working in a team environment, able to collaborate with individuals from diverse backgrounds.



CORE COMPETENCIES

  • Solution Selling

  • Consultative Selling

  • Business Acumen

  • Training

  • Business Development

  • Team Leader

  • Client Prospecting

  • Strategic Partnerships

  • Negotiations



PROFESSIONAL EXPERIENCE


Client Services Manager

ZipJob, New York NY | Year to Year

Responsibilities

  • Developed lasting relationships with contacts to ensure loyalty and grow accounts in value.

  • Managed key accounts and ensured they had top service, working with sales and operations teams to improve or tailor our offering to each client.

  • Responsible for a $xxM portfolio in annual global business.

  • Seek out territory growth opportunities and forge new relationships.

  • Collaborated with service departments to create procedures to increase customer service and improve customer satisfaction and loyalty.


Business Development Manager

ZipJob, New York NY | Year to Year

Responsibilities

  • Cultivated innovative and successful local and national market level initiatives and promotions to build brand development and recognition.

  • Responsible for selling, managing and growing sales volume within the territory.

  • Generated new business and maintained existing relationships with key account decision markers.

  • Propelled annual sales from $XX to $XX by formalizing the sales target programs to create synergy.

  • Pivotal in providing clients with data management assistance and exceptional sales support.



EDUCATION

 

Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)

  • Relevant Coursework: List coursework taken (even include those you are planning on taking)

  • Awards/Honors: List any awards, honors or big achievements

  • Clubs/Activities: List clubs and activities in which you participated

  • Relevant Projects: List 2-3 projects you have worked on


Key hard & soft skills for a client relationship manager 

Including the right skills in your client relationship manager resume is a must. The hiring manager will be looking for specific skills that set you apart from the competition. You may choose to call this section “core competencies” rather than skills, as we have in the resume example. Think about whether this more accurately describes your existing talents. 

As a general rule, you need to include a mixture of both soft skills and hard skills. Soft skills can be transferable — you might see them on a range of resumes out there. These may include “training” and “negotiations,” for example. Hard skills are more technical and may include things like “solution selling” and “strategic partnerships”. Here are some examples.  

  • Solution Selling

  • Consultative Selling

  • Business Acumen

  • Training

  • Business Development

  • Team Leader

  • Client Prospecting

  • Strategic Partnerships

  • Negotiations

There’s an art to picking the right skills for your resume. If you are having trouble deciding which ones are the most important, it may be worth going back to the job advert. Look out for any specific competencies that the hiring manager has listed. Should you find that you fit the bill, you can include these on your next client relationship manager resume. 

Summary & last words

In this guide, we have covered everything you need to know about creating your client relationship manager resume. Follow our advice and expert-backed tips when you are next applying for new jobs. Remember, your resume is the best way to make the right first impression on the hiring manager. You don’t want to miss out on that great opportunity. 

Introduction to ZipJob: Professional resume writers

The team at ZpJob has everything that you need to take your managerial career to the next level. We have a selection of resources — such as this resume example and writing guide — to help you elevate yourself. But the journey doesn’t have to end there. If you are ready to invest in your professional future, why not trust our team of professional resume writers? We can work alongside you to comprehensively understand your goals. Since launching, we have helped 3,000+ professionals across 65 different industries realize their ambitions. Check out the wide selection of packages we have available and choose one for you.

Why you should make use of our resume writing services to land your next client relationship manager job

As a client relationship manager, your calendar is already jam-packed with meetings, catch ups, and calls. You might find that you hardly have a spare moment to focus on yourself. Writing a head-turning resume takes time and energy. Working with our resume writing team is the simplest way to get more interviews and get hired faster. Our team will do the hard work for you and help you create an interview-winning application in no time. We know the ins and outs of the managerial world, and can help you reach or exceed your goals fast.

Resume writing service for a client relationship manager: Let us write your resume

Selecting the right service for your career is a must. It’s not about picking any writing service — you need a team who deeply understands your position. That’s where the ZipJob resume writing service comes into the picture. We know the world of client relationship management and can help you translate your value to the hiring manager. By trusting us to do the bulk of the work for you, you can focus on applying for the right roles for your career. If you’re looking for a fast way to get ahead of the competition, you may just have found it here. 

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