Guest Services Manager Sample
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Guest Services Managers keep a hotel’s visitors happy. They lead teams to carry out various customer-facing tasks such as reservation booking, check-in, concierge, and room service. Guest Services Managers use strong leadership, partnering with other managers to effectively hire, train, and motivate hotel staff. And as the point person for escalated visitor complaints, they draw on top-notch service skills to handle difficult situations and find quick, effective solutions for customers. Get a leg up on the competition with a resume crafted by our professional writers. Below, our resources, including expert writing tips, are at your fingertips!
Expert Tip
You should never use a creative resume
Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.
The truth is that most hiring managers prefer a traditional resume format.
Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.
Guest Services Manager resume (text format)
How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.
Name
Title
City, State or Country if international
Phone | Email
LinkedIn URL
GUEST SERVICES MANAGER PROFESSIONAL
A dynamic, results-oriented Guest Services Manager offering focused leadership to drive sales and profitability in highly competitive markets. Noted for outstanding communications skills, both with guests and staff; ability to resolve problems quickly and equitably to ensure satisfied customers and happy employees. Consistently achieve performance goals through enthusiasm, tenacity, and initiative. Manager with the ability to motivate staff members and turn under-producing teams into record-breaking units. Well organized with a track record that demonstrates self-motivation, perseverance, and the creativity to achieve both personal and corporate goals.
CORE COMPETENCIES
Team Building
Staff Training
Customer Service
Guest Services Management
Guest Relations
Purchasing/Inventory
Cost Containment/Control
Quality Assurance
Policies/Procedures
Facilities/Safety Management
P & L Management
Loss Prevention
PROFESSIONAL EXPERIENCE
GUEST SERVICES MANAGER
COMPANY INC | CHICAGO, IL | 2015 to 2020
Responsibilities
Responded to all hotel issues and problems to make sure the hotel ran smoothly each day.
Aided the manager in all his decisions, hiring, business agendas, and incentive ideas.
Completed paperwork and details the general manager does not tend to and reported to the general manager with problems or concerns she found within the hotel.
Trained new employees.
Ensured that each new employee learned how to treat each manager, employee, and guest with respect and professionalism.
Handled all employee issues and disputes, dealt with accounting issues and invoices, and supervised all employee hiring and layoffs.
Acted as the manager and responded professionally and helpfully to all employee and guest issues.
Helped with administrative duties including paperwork and outstanding invoices.
Assisted with check-in, answered phones, and solved guest requests or complaints.
CRM SYSTEMS MANAGER, GUEST SERVICES MANAGER
COMPANY INC | CHICAGO, IL | 2012 to 2015
Responsibilities
Designed web banners, pamphlets, coupons, and mailers with Adobe Photoshop software and Microsoft Publisher for various campaigns.
Managed the entire CRM system by running reports, developing follow up processes, and overseeing all tasks.
Received phone calls and internet leads in a BDC setting with a common goal of converting appointments into sales.
Trained all new employees on how to effectively use the Customer Relations Management System.
Customized and implemented an internal Customer Satisfaction Survey system.
Retained customers through consistent phone, e-mail, and social media follow-up as well as CRM reports and campaigns.
Maintained and updated website using HTML coding and HomeNet backweb tools.
LEAD GUEST SERVICE AGENT
COMPANY INC | AMHERST, MA | 2008 to 2012
Responsibilities
Anchored evening shift, ensuring its smooth functioning.
Raised guest satisfaction scores over 20%.
Conveyed information to guests about local attractions in and around hotel.
Communicated between all departments regarding relevant issues.
Projected professional image at all times.
Assisted in training new agents.
Served as occasional concierge and night auditor.
EDUCATION
Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)
Relevant Coursework: List coursework taken (even include those you are planning on taking)
Awards/Honors: List any awards, honors or big achievements
Clubs/Activities: List clubs and activities in which you participated
Relevant Projects: List 2-3 projects you have worked on
Everything you need to write your guest services manager resume
Now that you’ve seen an example of a job winning Guest Services Manager resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Guest Services Manager below.
Let’s start with your resume summary section.
1. Summary
The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Guest Services Manager resume example for more information!
Expert Tip
Always start with your most recent positions at the top of your resume. This is called reverse-chronological format, and keeps your most relevant information easy for hiring managers to review.
2. Formatting
Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:
Some resumes will include other sections, such as Volunteer Experience or Technical Skills. When it comes to what sections you need to include on your resume, you will know best!
Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.
3. Appropriate skills
Check-in Procedures
Conflict Resolution
Cost Containment/Control
Cross-Functional Collaboration
Customer Service & Satisfaction
Facilities/Safety Management
Guest Relations & Communications
Guest Services Management
Hotel Reservations
Loss Prevention
Personnel Management
Policies/Procedures
Profit & Loss (P&L) Management
Purchasing/Inventory
Quality Assurance
Room Service Operations
Staff Recruitment & Training
Team Leadership & Motivation
4. Experience section
Your Work Experience section should make up the bulk of your resume. This section should include your relevant job titles, companies that employed you, and the dates you were employed.
Since the bulk of your resume is your Work Experience, there are several tricks you should use to make the most of your professional history. To demonstrate some of these tricks, let's take a closer look at a bullet point from the resume sample above: ▪ Ensured that each new employee learned how to treat each manager, employee, and guest with respect and professionalism. This is a strong bullet point because it focuses on outcomes. When writing each job description, try to concentrate not just on what you did, but also what was achieved as a RESULT of what you did. Remember that every work task or duty influences the broader organization and helps it succeed in some way. So as a guest services manager whose past work includes training new staff, spell out how you excelled at this function, and how that translated to a more positive guest experience.
Let’s wrap it up!
Standout resumes will include a resume summary, a traditional reverse-chronological layout, and the skills and experience relevant to your job target. This resume example shows how to include those elements on a page. It’s up to you to insert your personal compelling qualifications.
Keep your resume format easy to scan by both humans and computers; our resume template is designed by our experts to satisfy both audiences. And be sure to include your own skills, achievements, and experiences. Job-winning resumes are resumes that successfully market you, leading recruiters and hiring managers to want to learn more!
Finally, emphasize your interest with a customized cover letter. When writing, remember that the resume and cover letter should support each other. Check out our cover letter tips and examples for more advice.
Didn’t get the specific answers you were looking for on this page? Hire a professional resume writer to get the advice you need to land your next job.
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