Hotel Front Desk Clerk Sample
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Hotel Front Desk Clerks help visitors enjoy their stay. From check-in to check-out, they are the friendly resource charged with answering customers’ questions about room reservations or resort amenities. Hotel Front Desk Clerks have strong administrative and service skills, and can adapt and respond quickly to a high volume of client requests and inquiries. Get a leg up on the competition with a resume crafted by our professional writers. Below, our resources, including expert writing tips, are at your fingertips!
Expert Tip
You should never use a creative resume
Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.
The truth is that most hiring managers prefer a traditional resume format.
Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.
Hotel Front Desk Clerk resume (text format)
How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.
Name
Title
City, State or Country if international
Phone | Email
LinkedIn URL
HOTEL FRONT DESK CLERK PROFESSIONAL
Results-driven, innovative and customer-centered Hotel Front Desk Clerk with extensive experience in hospitality, operations, sales/marketing and increasing customer service and hotel ratings. Verifiable talent for increasing client satisfaction and creating a substantial increase in customer referral/retention rates. Proven hospitality manager with success in capitalizing on growth opportunities, increasing staff productivity and morale while upholding fiscal integrity. Articulate communicator and effective trainer skilled in achieving employee trust and creating effective and enjoyable work environments. Skilled in providing excellent customer service and achieving record breaking revenue cycles and achievements.
CORE COMPETENCIES
Customer Service
Performance Management
Staff Improvement
Operations Management
Strategic Planning
Guest Relations
Sales/ Marketing Analysis
Relationship Building
Regulatory Compliance
PROFESSIONAL EXPERIENCE
HOTEL FRONT DESK CLERK
COMPANY INC | CHICAGO, IL | 2015 to 2020
Responsibilities
Developed strong client relations and provided exceptional customer service which resulted in an increase in our average daily rate by over 21.5%
Proactively networked within the tourism community to gain brand attention and corporate awareness - attended and represented at prestigious trade shows
Developed and maintained the majority market share through strong client relationships and improving customer service efforts.
Developed strategic digital advertising and social media campaigns which increased local guest traffic - Increased Facebook fans by over 150% through unique and personalized promotions, campaigns and strategic marketing.
Managed social media and digital advertising campaigns which resulted in the #1 ranking in terms of Fans and Online Traffic on social media and online marketing in Guam (with our toughest competition achieving less than 50% of an online presence compared to our achievements)
Increased bottom line revenues by ensuring all client accounts were current and paid in full
Consulted with Guam Visitors Bureau to methodically increase Chinese travelers through government incentive programs.
ASSISTANT SALES MANAGER
COMPANY INC | CHICAGO, IL | 2012 to 2015
Responsibilities
Increased revenues by selling hotel guestrooms groups, catering services and banquet facilities through direct and indirect client contact to maximize total hotel occupancy and overall profits.
Collaborated with the Hilton Worldwide Sales Offices to increase sales in specific regions of China, Hong Kong, and Taiwan.
Increased revenue by 22.8% through the development of strategic promotions and campaigns.
Minimized delinquent payments to ensure timely payment and continuous revenue streams
Established client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met and exceeded.
Developed and maintained relationships with key clients in order to produce group business
Provided exceptional customer service while negotiating guest room rates, meeting room rentals, function spaces and hotel services within approved booking guidelines to maximize bottom line profits.
Confirmed in writing to the client all requirements via sales contract.
Conducted tours of the hotel and banquet facilities and entertained qualified potential clients in accordance with company and property policies and procedures.
Attended and represented Hilton Guam Resort & Spa at trade shows such as Hilton Great China Showcase
Responded quickly to guest requests in a friendly manner
Proactively followed up with guests to ensure 100% satisfaction and repeated business
FINANCE INTERN
COMPANY INC | AMHERST, MA | 2008 to 2012
Responsibilities
Liaised with Financial Advisors to assist with analyzing client portfolios utilizing proprietary global wealth management tools.
Forged relationships with clients in order to identify solutions to their inquiries and needs.
Utilized Salesforce to orchestrate advisor meetings, tasks and events.
Constructed net worth analyses as well as executive summaries for existing clientele.
Participated in Retirement Information Seminars with FA’s in order to further educate existing clients on wealth building strategies and cultivated new clients.
Gained exposure to client needs analysis and portfolio building strategies
EDUCATION
Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)
Relevant Coursework: List coursework taken (even include those you are planning on taking)
Awards/Honors: List any awards, honors or big achievements
Clubs/Activities: List clubs and activities in which you participated
Relevant Projects: List 2-3 projects you have worked on
Everything you need to write your hotel front desk clerk resume
Now that you’ve seen an example of a job winning Hotel Front Desk Clerk resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Hotel Front Desk Clerk below.
Let’s start with your resume summary section.
1. Summary
The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Hotel Front Desk Clerk resume example for more information!
Expert Tip
Always start with your most recent positions at the top of your resume. This is called reverse-chronological format, and keeps your most relevant information easy for hiring managers to review.
2. Formatting
Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:
Some resumes will include other sections, such as Volunteer Experience or Technical Skills. When it comes to what sections you need to include on your resume, you will know best!
Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.
3. Appropriate skills
Customer Referrals & Retention
Customer Service & Satisfaction
Guest Registration
Guest Relations & Communications
Hospitality Operations
Hotel Amenities
Operations Management
Performance Management
Regulatory Compliance
Relationship Building
Room Reservations
Sales/ Marketing Analysis
Staff Improvement
Strategic Planning
4. Experience section
Your Work Experience section should make up the bulk of your resume. This section should include your relevant job titles, companies that employed you, and the dates you were employed.
While you want to start your resume with a professional summary and your key skills, the bulk of your resume will be the Work Experience section. Let's take a look at one particularly effective bullet point from the resume example above and discuss why it is good. • Developed strong client relations and provided exceptional customer service which resulted in an increase in our average daily rate by over 21.5% This is a strong bullet point because it focuses on results. When writing each job description, try to concentrate not just on what you did, but also what was achieved as a result of what you did. Consider that every work task or duty influences the broader organization and helps it succeed in some way. So as a hotel front desk clerk, don’t just say you “handled client relations”--spell out how you excelled at this function, and how that reinforced the operation’s bottom line.
Let’s wrap it up!
Standout resumes will include a resume summary, a traditional reverse-chronological layout, and the skills and experience relevant to your job target. This resume example shows how to include those elements on a page. It’s up to you to insert your personal compelling qualifications.
Keep your resume format easy to scan by both humans and computers; our resume template is designed by our experts to satisfy both audiences. And be sure to include your own skills, achievements, and experiences. Job-winning resumes are resumes that successfully market you, leading recruiters and hiring managers to want to learn more!
Finally, emphasize your interest with a customized cover letter. When writing, remember that the resume and cover letter should support each other. Check out our cover letter tips and examples for more advice.
Didn’t get the specific answers you were looking for on this page? Hire a professional resume writer to get the advice you need to land your next job.
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