IT Support Specialist Resume Example & 3 Expert Tips

A IT Support Specialist oversees all aspects of information technology, such as troubleshooting and installations. Below is a general job description:

The information technology (IT) support specialist is a generalist position devoted to all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance. The position can also include handling how computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as tablets, PDAs, and smartphones. The job duties can be performed remotely from a central location, in the customer's work environment, or in a combination of the two.

Payscale

If this is the kind of job you want or you have, you're in the right place! We have a resume example for you and three tips from our professional resume writers below.

Network Admin Resume Example

IT Support Specialist Resume (text version)

Name

email | www.linkedin.com/in/ | phone number

IT Support Specialist

Highly talented IT Professional highly regarded for delivery of exceptional customer support and project management that exceeds all expectations. Exemplary academic qualifications include a Bachelor of Computer Science and Information Security from John Jay College of Criminal Justice (2017). Able to analyze complex situations and ensure prompt resolutions resulting in a measurable increase in productivity. Proactive, energetic and a master troubleshooter with a sharp focus on developing and implementing process improvements to drive company growth and technical innovation. Excellent interpersonal and communication skills, a strong work ethic and the ability to effectively handle pressure without compromising quality service.

CORE COMPETENCIES

• Technical Support

• Process Improvement

• Installations

• Implementation

• Problem Solving

• Repairs

• Maintenance

• Training

• Quality Assurance

WORK EXPERIENCE

Technical Customer Service Representative | New York City, NY  Year – Present

• Provided exceptional customer service while supporting more than xxx end users.

• Ensured quick and successful problem resolution by phone and email for all employees across XX States. 

• Increased end user efficiency by providing software installation, hardware configuration, and application support. 

• Document troubleshooting steps taken and provide information to 2nd level support when needed.  

• Founded and published company bi-weekly newsletter.

• Closed more than 10,000 helpdesk tickets involving over 350 unique applications

• Greatly increased end user productivity by decreasing down time by over 30%

• Promoted to Technical Customer Service Representative due to my exemplary performance reviews, top customer service and technical skills

• Chosen to train and mentor new employees with corporate infrastructure and helped build their expertise of how to use the core systems within the field

• Improved stability and performance of system and networks 

• Met company objectives in managing over xxx support calls per day under strict time constraints 

• Provided Tier 1 and 2 help desk troubleshooting assistance, using Track-IT software for ticket logging 

• Provided a high level client support for computer and laptop end-users

• Maintained excellent work relationships with vendors and managed group policies

Technology Supported: List all hardware, network, application, peripherals, and software utilized.

EDUCATION

Bachelor of Science | Mount Saint Mary CollegeCoursework:Activities and Clubs:Awards and Honors:

Bonus: free resume template

ZipJob now offers a resume template you can download. The template is set up with an easy to read layout like the example above: clear section headings, modern font, and follows a reverse-chronological resume format (preferred by both hiring managers and ATS scans).

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How to write an IT Support Specialist resume: 3 tips

Use reverse-chronological format for your work experience

There are three resume formats common in the US and Canada today, but your work experience should always be listed reverse-chronologically. This means you should start with your most recent job at the top of your work experience section. Follow with your previous job under that, and so on.

This way, you're keeping your most recent experience at the top of your resume. That is where it is most likely to be noticed by hiring managers.

Always add a cover letter

Your cover letter is your chance to start a conversation with your employer. Your resume proves you have the skills and qualifications for the job, but your cover letter invites a further discussion. Whenever possible, use a cover letter to succinctly explain why you're the perfect fit for the role. You can also highlight your most compelling achievements from your resume--but limit yourself to two or three achievements. Finally, invite the employer to contact you by phone or email.

For more cover letter tips, head over to our guide: What A Good Cover Letter Looks Like

Add a technical skills section

Many people in this field have several technical skills that don't always fit in a core competencies section, such as software, coding languages, or digital tools. Instead of leaving out your hard-earned skill set, you should add a separate technical skills section for the skills.

Summary

Having a great resume will help you land your next job as an IT Support Specialist. Use this example as a guide to what kind of skills and experience employers are looking for in this field.

Still have questions? Comment below or hire your own resume writer. Zipjob has over 100 professional resume writers with experience in all industries, ready to help you create your best resume. Click below to see our services: